News & Postings

25 Latest Articles
11

State of Associations

Introduction In late October of this year the IPI State and Regional Association/International Outreach committee launched a short web-based survey for members of affiliated associations. The purpose of the survey was to help IPI understand more fully the state and regional associations’ needs and how IPI and the state and regional associations can work together more effectively.  This article offers a summary of the survey results.  The survey instrument follows this executive summary.

Methodology Members of IPI affiliated state and regional associations were asked to respond to the web-based survey.  The survey which included both open- and close-ended questions was available for response for approximately three weeks from October 30 to November 21, 2008.  While it is not possible to know a response rate because the total number of recipients there were 112 completed surveys.  Invitations to respond to the survey were sent via e-mail to state and regional association leaders.  International affiliates were also invited to participate.

Results Demographics:  The majority of respondents were either from municipal (29%) or university  (30%) type operations.  Consultants and suppliers represented the next most represented groups with 13% each.  Airports, medical institutions and medical universities had very few respondents and no transit operators completed the survey.

Operation Type

 

Responses

%

Airport

 

3

3%

College/University

 

34

30%

Municipal

 

32

29%

Medical Institution

 

2

2%

Medial University

 

1

1%

Transit Agency/Authority

 

0

0%

Private Operator

 

5

4%

Consultant

 

14

13%

Supplier/Distributor

 

15

13%

Other, please specify

 

6

5%

Total

                                                                 112

                             100%

 

 

 

 

 

 

Associations: When asked what position they hold with their state or regional association, the vast majority (66%) indicated that they were general members. Over twenty percent said they hold board positions and 10 percent serve on organization committees.

All 27 IPI affiliated state and regional and international associations were invited to respond. Twenty were represented by at lease one respondent. The Canadian Parking Association was the only IPI international affiliate represented in the survey.

Primary Association

Responses

%

Carolina Parking Association

13

12%

California Public Parking Association

12

11%

Florida Parking Association

14

13%

Mid-Atlantic Parking Association

5

5%

Mid-South Transportation & Parking Association

3

3%

New England Parking Council

14

13%

National Parking Association

2

2%

Northwest Parking Association

11

10%

New York State Parking Association

5

5%

Southwest Parking Association

8

8%

Texas Parking Association

3

3%

Single/Other responses

12

12%

TOTAL

105

100%

Nearly 40% of the respondents indicated being affiliated with at least one other association in addition to their “primary” association and several of IPI’s strategic partners were noted as associations respondents also belong to. These include Association for Commuter Transportation (ACT), American Planning Association (APA), Society for College and University Planners (SCUP), American Public Transportation Association (APTA) and the International Downtown Association (IDA).

Association Performance: Respondents were asked to rate the performance of their primary association for a number of activities. Five response choices were provided including excellent, somewhat good, neutral, somewhat poor and poor. Responses were collapsed into positive (excellent and somewhat good), neutral, and negative (poor and somewhat poor) groupings. In table form the responses are as follows:

Association Activities Performance

Excellent/somewhat good

Neutral

Poor/somewhat poor

Educational offerings

74%

19%

8%

Networking opportunities

80%

16%

4%

Addressing issues of the geographic area

64%

31%

5%

Cost effective training

64%

27%

9%

Annual conference

83%

12%

6%

Communications to membership

69%

17%

14%

Communications with IPI

57%

34%

9%

Value for cost of membership

75%

20%

5%

Website

67%

18%

15%

The three activities viewed most favorably by the number of positive responses are: 1) annual conference, 2) networking opportunities and 3) educational offerings. The three activities receiving the largest number of negative responses include: 1) website, 2) communications to membership and 3) communications to IPI.

Three-quarters of the respondents indicated that they thought value for cost of membership was excellent or good.

Respondents ranked typical association activities in order of importance as follows:

 

Most

Important

 

-         Provide networking opportunities on a more local / regional basis

 

arrows

-         Provide training and education on a more local / regional basis.

 

-         Provide more cost effective training opportunities for front line, supervisor and mid-level management staff

 

-         Identify and address issues that are specific to state or regional geographic areas

 

-         Identify the best presentations from the annual IPI conference and work to have them presented on a more local / regional basis

 

Least

Important

-         To provide a feedback mechanism regarding state / regional needs to IPI that they should strive to address

 

In the “other” response for this question respondents noted important activities such as legislative advocacy, offering Certified Administrator of Public Parking (CAPP) classes, serving as a resource for information and job opportunities and providing peer review services. (Author’s note: an error in the survey resulted in some confusion pertaining to “other” responses.)

Topic Focus: Respondents were asked what topics state and regional associations should focus their attention on. The top topics include: 1) technology, 2) training, 3) customer service and 4) revenue control. Other topics include ADA, transportation, sustainability and transportation demand management.

Daily Challenges: Respondents were also asked what top issues they faced each day. The purpose of this question was to test if there are similarities between the topics state and regionals typically provide training for and the topics members face on a daily basis. Customer service was the top issue faced on a daily basis by respondents followed by budget/financial issues and then human resource issues.

New Services: Varying services are provided by each state and regional association. New initiatives are being explored by most associations but the focus appears to be on website development and additional and advanced training opportunities. Although new initiatives and program improvements appear to be underway, responses to the question pertaining to new association activities reveal that many members do not know what their primary association is planning.

Key Findings and Next Steps

  • This survey appears to reinforce much of what is known about state and regional associations. As in the past, customer service training and other training needs are the top issues state and regional association members. State and regional provide important networking opportunities and provide cost-effective training on a regional/local level. Associations appear to be doing well. Technology and revenue control appear to new topics of interest or topics of increasing interest.
  • Responses suggest that some work and improvement is warranted in the areas of association websites, communications with members and communications with IPI.
  • State and regional associations focus on some of what requires daily attention of respondents in the area of customer service, but budget and financial issues and human resource challenges require daily effort but it does not appear that respondents expect their associations to provide support in these areas. Associations may wish to change their focus to provide training around topics their members are more likely to encounter on a daily basis.
  • State and regional associations appear to be focusing their efforts on improving association websites and on providing new and enhanced training and educational offers to their membership.

The IPI State and Regional Associations/International Outreach committee will use this survey as a focal point of discussion at the IPI State and Regional Association Leadership workshop to be held in January, 2009 prior to the printing of this article. In-depth discussion is to be held regarding the relationship between affiliate organizations and IPI so that mutually beneficial results are achieved. This survey provides a firm base from which to continue the effort of improving our industry through state and regional associations, their members and the International Parking Institute.

Survey Instrument

  1. Please check your operation type.
    • Airport
    • College/University
    • Municipality
    • Medical Institution
    • Medical University
    • Transit Agency/Authority
    • Private Operator
    • Consultant
    • Supplier/Distributor
    • Other, please specify
  2. What parking-related state or regional association(s) are you affiliated with?
  3. Which state or regional association would you consider your “primary” association or the one you most associate with?
  4. In what capacity do you currently serve?  (list all that apply)
    • general member
    • committee member
    • board member
    • President
    • VP
    • Treasurer
    • Secretary
    • Other, please specify
  5. How would you rate the overall performance of your primary State or Regional Association in the following categories       (1 being excellent and 5 being poor)?
     

    Educational offerings

    1

    2

    3

    4

    5

     

    Networking opportunities

    1

    2

    3

    4

    5

     

    Addressing issues of the geographic area

    1

    2

    3

    4

    5

     

    Cost effective training

    1

    2

    3

    4

    5

     

    Annual conference

    1

    2

    3

    4

    5

     

    Communications to membership

    1

    2

    3

    4

    5

     

    Communications with International Parking Institute

    1

    2

    3

    4

    5

     

    Value for cost of membership

    1

    2

    3

    4

    5

     

    Website

    1

    2

    3

    4

    5

     

  6. Please rank the following activities according to what you feel are the roles served by state and regional associations.  (The activity ranked number 1 is the most important to you down to number 7.)  If there is an activity not listed here please consider that "other".  If you do not have an "other" activity, rank your items 1-6.
     

    Provide training and education on a more local / regional basis.

    1

    2

    3

    4

    5

    6

    7

     

    Provide networking opportunities on a more local / regional basis.

    1

    2

    3

    4

    5

    6

    7

     

    Identify and address issues that are specific to state or regional geographic areas.

    1

    2

    3

    4

    5

    6

    7

     

    Provide more cost effective training opportunities for front line, supervisor and mid-level management staff.

    1

    2

    3

    4

    5

    6

    7

     

    Identify the best presentations from the annual IPI conference and work to have them presented on a more local / regional basis.

    1

    2

    3

    4

    5

    6

    7

     

    To provide a feedback mechanism regarding state / regional needs to IPI that they should strive to address.

    1

    2

    3

    4

    5

    6

    7

     

    Other

    1

    2

    3

    4

    5

    6

    7

     

  7. If you listed an "other" activity in question 6, please describe it here.
  8. What new or expanded services would you like to see from your primary state or regional association?
  9. Please list the top three topics your state or regional association should focus on for training and/or conference presentations.
  10. Please list the top three issues you face in your parking operation on a daily basis.
  11. What new or expanded services are already being developed by your state or regional association?
  12. Other than parking related associations, please list the three most important professional associations for which you belong.
Comments (0)Filed under: News
01

Parking Today February 2009 Issue

Henry Hudson Paid to Park; His Legacy Survives Today The complete story is at: Read More....
Comments (0)Filed under: News
16

New York State Parking Association

Dear Friends, The 15th annual New York State Parking Association conference is now history and one has to ask…what do we do for an encore?  Base...

Read more....

06

16th Annual Conference Highlights

  New York State Parking Association 16th Annual Conference Highlights Cli...

Read more....

23

16th Annual Conference Time is Running Out!

NEW YORK STATE PARKING ASSOCIATION 16th Annual Conference Time is Running Out... Our16th annual conference is slated for October 29-31, at the Vi...

Read more....

Page 2 of 6First   Previous   1  [2]  3  4  5  6  Next   Last   

DnnForge - NewsArticles


No Articles Found.