NYSPA’s annual conference held this past October at Turning Stone Resort and Casino proved to be an invaluable experience for its attendees. This three-day conference exposed the 140 attendees to an array of industry topics including how to comply with the Americans with Disabilities Act (ADA) presented by Linda Volpe, master planning presented by Bergmann Associates, and garage rehabilitation and repair presented by Chuck Bilodeau of Desman Associates. Many accolades were given to the technology panel which consisted of Richard Easley (ESquared), Blake Laufer (T2 Systems), and Jeff Bernatovich (Ber National).
First time offered at this event was a concurrent training session, focusing on customer service presented by Kim Jackson, IPI executive director. Christopher Swift, parking supervisor at SUNY College at Brockport reports, “The customer service training motivated and inspired me. I have loads of information to bring back, which will assist me in training my staff.” Another attendee, Kim Gray from the University of Rochester states, “This conference opened my eyes to believe that it is possible to have a career in parking.” This format was so well received NYSPA hopes to offer a program similar in structure at their 2006 conference slated for October 16-18 in Buffalo, New York. Come check it out!
Congratulations to incoming president Robert Hoffman, Baker Associates.